سياسة الإرجاع والإسترجاع

  • If the shopper can get their money back for a product or service they bought from you.
  • The ways in which the shopper can return the product or cancel the service.
  • The process of returning a product or cancelling the service.

SAMPLE:

إلغاء الطلب

Cancellation requests for orders that have been processed and prepared for shipment are subject to an AED_25__ cancellation fee.

If you decide you want to cancel your order after the item has shipped, you will be charged the shipping. After you refuse the item(s) and we receive the product back your credit card will be credited the full amount minus the shipping. Some products may be subject to an additional __% restocking fee.

Refund Policy

In case of order cancellation, your refund will proceed within _14_-00_ business days from submission of your cancellation. We will update you once your refund has been initiated.

The total time for the refund to be reflected in your account depends on your refund method and issuing bank. We will refund the full amount of the product canceled but the customer bank may charge a transaction fee as per their policy.

If the company does not get a response from the customer within a week, order gets cancelled automatically.

If we refund by credit card, we will only refund the amount we received, and bank charges will be borne by customer.

Refunds will only be provided through bank, in the case of cash payment the customer will have to provide their bank details in order to receive the refund.

Return or exchange of the product

If products are damaged in transit then the exchange proceeds within _6_-_ business days from submission of the complaint but no order cancellation or return is accepted after the order is delivered. In the situation of damaged goods, customers can ask for an exchange via email or the contact number provided on the website. The customer has to provide an image or video of the damaged products while filing a complaint about damaged goods.

5. CLEAR CONTACT INFORMATION

Shoppers must be able to contact you if they have questions, so the contact information shown on your website or app must include:

  • Legal entity name.
  • Email address.
  • Phone number.

SAMPLE:

CONTACT US

Phone: +971512345678
Email: Support@sampleonly.com

Address: Office# 123, AAA Building No.123, Dubai (UAE)

6. PROCESSING NETWORK LOGOS (MUST BE ON WEBSITE’S HEADER OR FOOTER)

Accepted Processor Logos (I.e., Mastercard, Visa).

SAMPLE:

7. CHECKOUT AND PAYMENT PROCESS INFORMATION

During the checkout and payment process, your website must clearly show your company’s:

  • Legal entity name.
  • Trading name, if applicable.
  • Company registration number.
  • Company location.

8. SUBSCRIPTIONS AND FREE TRIALS (IF APPLICABLE ONLY)

If you are offering subscriptions or free trials, follow these requirements:

  • During the order process, make sure that the cardholder gives their consent to enter a subscription service.
  • Send an electronic reminder notification, such as an email or SMS, and a link to online cancellation at least 7 days before initiating a recurring transaction if:
    • A trial period, promotional period or introductory offer has expired.
    • The recurring agreement has changed. For example, the price or the billing period.
  • Transaction receipts must include:
    • The length of a trial period, introductory offer, or promotional period.
    • The amount and date of the initial transaction even if no amount is due.
    • The amount for subsequent recurring transactions.
    • A way to allow the cardholder to easily cancel any subsequent transactions, for example a link or using an SMS.
  • The cancellation of subscription payments must be easily accessible for online shoppers. For example, provide a link to a cancellation page.

At ALSAYYAR TRADING L L C, we take your privacy seriously. This Privacy Policy outlines the types of personal information we collect, how it is used, and how you can control your information.

المعلومات التي نجمعها:

المعلومات الشخصية: عند إجراء عملية شراء أو الاشتراك في نشرتنا الإخبارية، قد نقوم بجمع اسمك وعنوان بريدك الإلكتروني وعنوان الشحن ومعلومات الدفع.
معلومات الاستخدام: قد نقوم بجمع معلومات حول كيفية تفاعلك مع موقعنا، مثل سجل التصفح الخاص بك وعنوان IP.

كيف نستخدم معلوماتك:

لمعالجة طلباتك وتقديم دعم العملاء.
لإرسال رسائل بريد إلكتروني ترويجية إليك حول أحدث منتجاتنا وعروضنا (يمكنك إلغاء الاشتراك في أي وقت).
لتحسين موقعنا الإلكتروني وتخصيص المحتوى الخاص بنا ليناسب تفضيلاتك.

أمن البيانات:
نحن نستخدم إجراءات أمنية متوافقة مع معايير الصناعة لحماية معلوماتك الشخصية من الوصول غير المصرح به أو الكشف عنها أو تغييرها أو إتلافها.

مشاركة معلوماتك:
نحن لا نبيع معلوماتك الشخصية أو نتاجر بها أو ننقلها بأي شكل آخر إلى أطراف ثالثة دون موافقتك، باستثناء ما يقتضيه القانون.

ملفات تعريف الارتباط:
نحن نستخدم ملفات تعريف الارتباط لتحسين تجربة التصفح لديك وتتبع استخدام موقع الويب. يمكنك تعطيل ملفات تعريف الارتباط في إعدادات المتصفح الخاص بك، ولكن بعض ميزات موقعنا قد لا تعمل بشكل صحيح.

التغييرات في هذه السياسة:
نحن نحتفظ بالحق في تحديث أو تغيير سياسة الخصوصية الخاصة بنا في أي وقت. سيتم نشر أي تغييرات على هذه الصفحة.

اتصل بنا:
إذا كان لديك أي أسئلة أو مخاوف بشأن سياسة الخصوصية الخاصة بنا، يرجى الاتصال بنا.